Workplace Safety and Health

Workplace Safety and Health

Employees are the largest assets of Mercuries F&B Co., Ltd. The Company is committed to building a safe and healthy workplace, and has legally established an occupational safety and health management system, and relevant measures and documents to regularly review and improve the work environment and actively prevent the occurrence of occupational disasters.

Occupational Safety and Health Management System

Mercuries F&B Co., Ltd. has internally established an Occupational Safety and Health Committee (hereinafter referred to as OSH Committee) as the highest decision-making unit for occupational safety and health. The members of the OSH Committee comprise president, occupational safety and health management personnel, heads of business units, and labor representatives (who legally account for more than one third of the total number of committee members). The OSH Committee convenes meetings once a quarter. The Occupational Safety Office will report the implementation status and progress of work related to occupational safety and health, deliberate each occupational safety and health management plan and proposal, and join hands with each department to study and draft occupational safety and health improvement measures. The workers include relevant personnel executing work activities under the control of each company, including employees of the head office, store employees, building administrators, suppliers, contractors, etc.

With respect to the certification of international management systems, Mercuries F&B Co., Ltd. introduce ISO 45001 Occupational Safety and Health Management System in May 2021. First, each unit selected candidates to serve as the occupational safety and health window. Then, internal and external education and training were carried out to improve employees’ awareness of occupational safety and health as well as executing ability. Finally, internal and external audits were performed to ensure the effective operation of the system, and implement PDCA cycle. Mercuries F&B Co., Ltd. acquired the certification of ISO 45001 third-party verification agency in January 2022 for the first time, and completed in renewal verification in December 2023.

Workplace Safety and Health Performance and Awards

Workplace Safety and Health Education and Training

Internal Occupational Safety and Health Education and Training

The Occupational Safety Office of Mercuries F&B Co., Ltd. plans safety and health education and training annually according to the statistics of occupational injuries, false alarms, or annual objectives for occupational safety and health, with the objective to promote the concept of workplace safety and health to employees’ workplaces. In 2023, a total of 9 workplace safety and health promotion lectures were held in 2023 with attendance of 280 person-times.

In addition, for workers who are not employees but with workplaces controlled by the Company, outsourcers or contractors are required to attach relevant certificate of occupational safety and health education and training of workers entering the site and statutory licenses of eligible occupational safety and health management personnel or operators engaged in special work when signing contracts with the Company in accordance with the requirements of Measures for the Administration of Contractors; also, these outsourcers or contractors shall notify hazards to the workers before entering the Company for work, and explain the potential hazard factors of workplace environment or work, to realize the effectiveness of occupational safety and health education and training.

External Occupational Safety and Health Education and Training

As for the license management of occupational safety and health personnel in the stores, the compliance of statutory occupational safety and health personnel and first-aid personnel in the stores as well as machinery operators in the central kitchen and arranges personnel’s training and retraining as needed every year in accordance with Measures for the Administration of Occupational Safety and Health, Rules for Protection of Workers’ Health, and Rules for Occupational Safety and Health Education and Training. In 2023, The number of trainees of subsidiaries participating in external education and training is as follows. The total amount of training expenses incurred reached approximately NT$ 470,080.

Emergency Response Education and Training 

Mercuries F&B Co., Ltd. regularly arrange emergency response drills, and join hands with the fire department to hold fire drills as well as firefighting equipment application drills, to realize the goal of emergency response education and training and enable employees to accept a correct concept of escape, so as to guarantee the life and property safety of the companies and individuals.

Workplace Health Care

Mercuries F&B Co., Ltd. have hired dedicated worker health service nursing staff (occupational nursing staff ) and on-site physicians to provide workplace health care. Also, healthcare facilities like infirmary and nursing room have been set up to ensure that the employees and non-employee workers in the workplace are taken good care of. The occupational nursing staff is responsible for drafting and promoting the implementation of four major worker health protection plans, and utilizes relevant risk evaluation form to screen employees with high health risks every year. Also, the occupational nursing staff arranges face-to-face conversation or telephone interview with on-site physicians. Then, suggestions on job adjustments of workers will be provided according to relevant reports and job adaptability; if employees are not physically comfortable, or have needs for health consulting, physicians can also be appointed for interview to implement preliminary disease prevention and health guidance.

The infirmary regularly cooperates with medical institutions recognized by the Ministry of Labor annually, and arranges colleagues to conduct health examination. All the examination items are handled according to the regulations. If any abnormality exists in the health examination report, any colleague may consult with the on-site physician by face-to-face talk, telephone, and email. The employees’ health examination reports are uniformly managed and analyzed by the occupational nursing staff. Then, employees’ health promotion activities and lectures will be planned based on analysis results. Abnormal work overload evaluation questionnaire will be implemented synchronously with the annual health examination. It is classified into level 0 to level 2. Also, colleagues classified at level 2 will be arranged to talk with the physicians face-to-face for continuous care.